REFUND, CANCELLATION & MONEY-BACK GUARANTEE POLICY

1. PROGRAM COMMITMENT

The BodiMorph Founder’s Program is a 12-week coaching program and 12-week commitment.

Clients may purchase the Program using either:

Paid in Full: $2,497 USD

or

Installment Plan: 3 monthly payments of $997 USD, for a total Program price of $2,991 USD.

The three-payment option is an alternative method of paying for one complete 12-week Program.

It is not:

• a month-to-month membership;
• a monthly subscription;
• three separately purchased months of coaching; or
• a cancel-anytime payment arrangement.

The Program does not automatically renew after the twelve-week term.

2. VOLUNTARY CANCELLATION OR WITHDRAWAL

Once the Program begins, choosing to stop participating does not automatically create a right to a refund.

A Client is not entitled to a refund merely because the Client:

• changes their mind;
• decides to stop participating;
• does not complete the Program;
• travels;
• becomes busy;
• misses coaching reviews;
• fails to track;
• does not implement agreed recommendations or targets; or
• otherwise chooses not to use Program services that SmartMorph remains ready and willing to provide.

For Clients who paid in full, voluntary withdrawal does not create an automatic prorated refund.

For Clients using the installment plan, voluntary withdrawal does not automatically cancel remaining installment obligations.

This reflects the locked structure of the Program: the installment plan is payment for the complete twelve-week engagement, not month-to-month access.

3. 100% MONEY-BACK GUARANTEE

SmartMorph offers a 100% Money-Back Guarantee for Clients who fully participate in the BodiMorph Founder’s Program but fail to achieve meaningful weight-loss progress.

Follow the Program for the full twelve weeks and, if you do not achieve meaningful weight-loss progress, you may qualify for a full refund.

To qualify, all of the following requirements must be satisfied.

A. Complete the Full 12-Week Program

You must complete the entire twelve-week BodiMorph Founder’s Program.

Voluntarily leaving the Program before completion does not qualify for the Money-Back Guarantee.

B. Weekly Review Participation

You must participate in the weekly review process throughout the twelve weeks and make a reasonable effort to attend your scheduled reviews, including rescheduling in advance when necessary.

C. Consistent and Accurate Tracking

You must consistently and accurately track the required Program information throughout the twelve weeks, including:

• calories;
• protein;
• movement;
• exercise when applicable; and
• weight.

D. Good-Faith Adherence

You must make a consistent, good-faith effort to follow your personalized targets and the adjustments agreed upon throughout the Program.

E. Weekly Weight Information

You must provide an updated weight for each weekly review and follow the weigh-in instructions established for your Program so SmartMorph has consistent weight data with which to evaluate your progress throughout the twelve weeks.

F. No Meaningful, Measurable Progress

Despite satisfying the participation, tracking, and adherence requirements above, you must have failed to achieve meaningful, measurable progress toward the weight-loss objective established in your personalized plan.

4. MONEY-BACK GUARANTEE REQUEST DEADLINE

A request under the 100% Money-Back Guarantee must be submitted:

after completing the full 12-week Program and within 7 days of your final review.

Requests submitted before completion of the Program do not qualify under the guarantee.

Requests submitted more than seven days after the final review do not qualify under the guarantee, except where applicable law requires otherwise.

5. MONEY-BACK GUARANTEE REFUND

If you satisfy all requirements of the 100% Money-Back Guarantee and do not achieve meaningful, measurable progress toward the weight-loss objective established in your personalized plan, SmartMorph will provide a:

100% refund of the amount you paid for the BodiMorph Founder’s Program.

The guarantee is a contractual refund protection.

It is not a guarantee that every Client will lose a specific amount of weight or achieve a particular physical result.

Individual results vary.

6. SMARTMORPH SUITABILITY DECISIONS BEFORE SUBSTANTIVE PROGRAM DELIVERY

SmartMorph reserves the right to determine that the BodiMorph Founder’s Program is not appropriate for a Client, including because of health, safety, eating-disorder, professional-scope, or other material suitability concerns.

If SmartMorph makes that determination during onboarding before substantive Program delivery begins, SmartMorph may decline or terminate the enrollment.

If the Client has already paid, amounts paid will be refunded in full.

This is a Company-initiated suitability decision and is different from a Client voluntarily changing their mind or withdrawing.

7. SMARTMORPH SUITABILITY TERMINATION AFTER PROGRAM DELIVERY BEGINS

A suitability or professional-scope concern may become apparent only after coaching has begun.

If SmartMorph reasonably determines that continued coaching is inappropriate and terminates the Program for that reason—and the termination is not caused by Client misconduct or material breach —the Client will receive a:

prorated refund for the remaining undelivered Program weeks.

SmartMorph may also pause or modify relevant coaching and request appropriate professional clearance before deciding whether termination is necessary.

The company-side suitability/refund framework was specifically locked to distinguish these circumstances from voluntary Client withdrawal.

8. MISCONDUCT OR MATERIAL BREACH

SmartMorph may suspend or terminate participation for matters including serious or repeated misconduct, abusive behavior, fraud, unlawful conduct, material violation of the Client Agreement, misuse of Program materials, nonpayment, or other conduct materially interfering with SmartMorph’s ability to safely or reasonably provide the Program.

A termination caused by Client misconduct or material breach does not automatically create a refund right.

Any refund or remaining payment obligation will be determined under the Client Agreement and applicable law.

9. MISSED REVIEWS AND UNUSED SERVICES

The Program’s scheduling rules require at least 24 hours’ notice for a routine rescheduling request.

Rescheduling is subject to availability within existing coaching windows, and the standard Program policy permits one routine reschedule per four-week period.

Genuine emergencies may be handled at SmartMorph’s discretion.

Late cancellations and missed appointments are not guaranteed a replacement review.

Unused reviews:

• do not roll forward;
• do not automatically extend the Program;
• do not create a refund; and
• do not create a credit.

10. PROGRAM PAUSES

Ordinary life circumstances—including vacations, holidays, busy work periods, reduced motivation, missed tracking, or scheduling inconvenience—do not automatically pause or extend the Program and do not create a refund right.

SmartMorph may approve one exceptional Program pause of up to 14 calendar days for genuinely exceptional circumstances such as serious illness, significant injury, bereavement, or comparable circumstances.

The pause must be approved in writing by SmartMorph AI, Inc.

A longer pause may be granted case-by-case as an exception at SmartMorph’s discretion.

11. FAILED INSTALLMENT PAYMENTS

If a scheduled installment payment fails, SmartMorph may notify the Client and provide a reasonable opportunity to correct the payment issue.

SmartMorph may suspend Program services if the delinquency is not promptly resolved.

Once services are formally suspended for nonpayment:

• the Program clock pauses;
• the Client has up to 14 calendar days to bring the account current;
• if the account is brought current during that period, coaching resumes and the completion date is extended by the applicable suspended period; and
• if the delinquency remains unresolved beyond the cure period, SmartMorph may terminate participation for nonpayment, subject to applicable law and SmartMorph’s lawful payment rights.

A failed installment does not convert the installment arrangement into a cancel-anytime subscription.

12. CHARGEBACKS AND PAYMENT DISPUTES

Clients retain all billing-dispute and chargeback rights provided by applicable law.

If a Client initiates a chargeback, payment reversal, or payment dispute, SmartMorph may temporarily suspend Program services while the disputed payment is unresolved.

Nothing in this Policy prevents a Client from raising a legitimate billing error or exercising a right that applicable law does not permit the Client to waive.

13. HOW TO REQUEST A QUALIFYING REFUND

Refund requests under the 100% Money-Back Guarantee or other qualifying refund circumstances should be submitted to:

legals@bodimorph.com

The request should include sufficient information for SmartMorph to identify the Client and enrollment and determine the basis for the requested refund.

For a Money-Back Guarantee request, SmartMorph may review the Client’s Program records reasonably necessary to verify compliance with the guarantee requirements, including participation, tracking, weigh-ins, agreed targets and adjustments, and Program progress.

14. REFUND METHOD

Approved refunds will ordinarily be returned to the original payment method where reasonably possible.

Processing and posting times after SmartMorph issues a refund may depend on the payment processor, financial institution, card network, or other payment provider and may be outside SmartMorph’s control.

15. NON-WAIVABLE CONSUMER RIGHTS

Nothing in this Policy is intended to waive, restrict, or eliminate a refund, cancellation, cooling-off, consumer-protection, or other right that applicable law does not permit the parties to waive.

If mandatory applicable law provides a Client with greater rights than this Policy, the mandatory legal requirement controls to the extent of the conflict.

16. RELATIONSHIP TO CLIENT AGREEMENT

This Policy summarizes the refund, cancellation, payment-commitment, and Money-Back Guarantee rules applicable to the BodiMorph Founder’s Program.

The complete contractual relationship is governed by the BodiMorph Founder’s Program Client Agreement accepted by the Client at enrollment.

This Policy and the Client Agreement are intended to operate consistently.

17. CONTACT

Questions regarding this Policy, cancellations, qualifying refunds, or the 100% Money-Back Guarantee may be directed to:

Email: legals@bodimorph.com

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